Frequently Asked Questions

We believe that knowledge empowers confident decisions. That’s why we’ve put together answers to some of the questions we’re asked most often - so you can feel informed and at ease every step of the way in your dental care journey.

  • Dentist

    Consultation with dentist: $125

    Check-up + X-ray: $175

    Hygiene

    Hygiene (45 minutes): $185

    Comprehensive hygiene (1 hour): $225

    Our hygienist uses a traditional polishing cup and ultrasonic scaler, but prioritises the gentler air abrasion technique (Kavo Prophiflex)

  • We offer a range of payment options to fit your budget, including major credit/debit cards, Southern Cross Insurance and Afterpay.

  • It’s as easy as booking your first appointment. If required and with your consent we can organise the transfer of you existing dental records.

  • You can book online or call 07 219 0872.

  • Yes, we offer inhalation sedation (nitrous oxide), often called ‘laughing gas’ to help you feel relaxed, at ease, and make you less sensitive to pain.

  • Yes, children from year nine up until their 18th birthday are eligible for free basic dental care at our clinic.

  • Access to our clinic is via the front entrance only. You’ll find 1-hour parking on The Strand, or plenty of spaces in the Kakahoroa Drive carpark, just a short walk through Wharaurangi (the gap) to access the Strand.

  • Yes, call the clinic on 07 219 0872. More information on ‘What is a dental emergency’ can be found here.

  • Yes. WINZ can provide financial assistance for urgent or essential dental treatment. If you’re on a low income or receiving a benefit, WINZ may cover up to $1,000 a year, and this amount does not need to be repaid. If you need a WINZ quote, just let us know when you book your appointment.

    1. Book an appointment with one of our dentists for a WINZ quote.

    2. Your dentist will complete a Dental Treatment Information form for you.

    3. If you’re a WINZ client, the easiest way to apply is through MyMSD under “One-off cost.”

      • Upload the Dental Treatment Information form during your application.

      • Approval usually appears in MyMSD within 1 working day.

    Other ways to apply:

    • Call WINZ to apply over the phone. You’ll still need to upload the form in MyMSD. WINZ will help you with this.

    • Drop off or post the form to a WINZ service centre, then call them so they can process it. Allow time for the form to be added to your file before calling.

  • WINZ will either pay us directly, and we’ll contact you to book your appointment, or they may load the funds onto your Payment Card for you to pay at your visit.

Still have questions?

If you’d like more information or have any questions, our friendly team at Sisam Dental is here to help. You’re welcome to give us a call, send an email, or pop into our clinic at 88a The Strand, Whakatāne. We’re committed to making your dental experience easy, informative, and reassuring - every step of the way.